Return Policy

Our return policy is exchange or store credit within 14 days of purchase (no refunds or cancellations).

For online order pickup: please present your order name and number upon arrival

Disclaimer

  • All orders are subject to change based on availability. You will be notified within 24 hours if the item you ordered is no longer available.

If local returns/exchanges does not apply to you:

  • Please contact us at beachgrovecafe@gmail.com with your name, order number, and reason for return.
  • We will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
  • Shipping costs must be covered by the customer to return the items before an online gift card is issued.
  • Shipping and handling will not be refunded.

 

Damaged items:

  • Contact us at beachgrovecafe@gmail.com for returning damaged items
  • Please provide photo evidence and your order number. We will contact the postage company and issue you a store credit.

To be eligible for a return: your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging

 

Non-returnable items

  • Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products), and earrings.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

  • In-store exchange only
  • Bring in the item(s) and exchange for anything else in our shop. We will issue a store credit if the total is lower than what you paid for.

You can always contact us for any return question at beachgrovecafe@gmail.com.

 

Shipping Policy:

  • Due to the pandemic, shipping times can be adversely affected. We strive to ship your purchases at the earliest opportunity.
  • We do not process orders over the weekend. Orders placed on Friday after 5PM PST will be shipped the following Monday.
  • All orders are subject to change based on availability. You will be notified within 24 hours if the item you ordered is no longer available.
  • If your items are damaged from shipping, please contact us at beachgrovecafe@gmail.com with photo evidence and your order number.
  • Local pickup orders must be picked up within 7 days of purchase.